Human-Centered Design Through AI-Assisted Usability Testing: Reality Or Fiction?

Eduard Kuric discusses the significance and role of context in the creation of relevant follow-up questions for unmoderated usability testing, how an AI tasked with interactive follow-up should be validated for its capability to incorporate such context, and what the potential — along with the risks — of AI interaction in usability testing.

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The goal of content design is to reduce confusion and improve clarity. Yet often it’s difficult to pinpoint a problem as user feedback tends to be not specific enough. But: we can use a few simple techniques to assess how users understand and perceive content. Let’s take a look. Part […]

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